{"xsrfToken":"47caa880994ad382d407275105f1fbea60e9e110_lout","branding":{"id":"2","key":"epbr","name":"Customer Support Centre","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/256adb3b-4899-4b90-92a6-353db7d5ab5b/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzOThkZjgzNS1hNDA0LTQyZDYtOTNiOC1iNWQxNDk2YTJlYTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI1NmFkYjNiLTQ4OTktNGI5MC05MmE2LTM1M2RiN2Q1YWI1YiI6WyJyZWFkIl19LCJleHAiOjE3NDM3OTU5MDgsIm5iZiI6MTc0Mzc5NTMwOH0.WkyGZVm0yiyLGhxYyWb61HgxkP3kJ9f6RxdfoMs2EuU&client=398df835-a404-42d6-93b8-b5d1496a2ea4&mode=fit","logoId":"256adb3b-4899-4b90-92a6-353db7d5ab5b","isLogoAvailable":true,"helpCenterTitle":"Welcome to Our Customer Support Centre","sharedPortalName":"Customer Support Centre","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to Our Customer Support Centre","sharedPortalName":"Customer Support Centre","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#282828","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"epbr","projectId":10009,"serviceDeskId":2,"name":"Customer Support Centre","description":"<h1><a name=\"Welcome%21Howcanwehelpyou%3F\" target=\"_blank\"></a><b>Welcome! How can we help you?</b></h1>\n<p>We’re here to help you with any questions, concerns or issues you have.</p>\n<p>Please choose the option below that best applies to your query and someone from our support team will be in touch with you shortly!</p>\n<p><b>If your query is related to Moorr</b>, you're welcome to check out our blog page here <a href=\"https://www.moorr.com.au/blog/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><ins>here</ins></a>.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"10049","name":"Empower Wealth - Any other questions?","descriptionHtml":"<p>Thanks for getting in touch! Please see below a list of common queries and information pages — otherwise, simply get in touch below!</p>\n<ul>\n <li>Free Initial Appointment and FAQs? <a href=\"https://empowerwealth.com.au/request-free-consultation/?utm_source=EW_CSC&amp;utm_medium=referral\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><ins>Click here</ins></a>.</li>\n</ul>\n<ul>\n <li>Property Investment Advice: <a href=\"https://empowerwealth.com.au/services/property-investment-advice/?utm_source=EW_CSC&amp;utm_medium=referral\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><ins>Click here</ins></a>.</li>\n</ul>\n<ul>\n <li>Mortgage Broking: <a href=\"https://empowerwealth.com.au/services/mortgage-broking/?utm_source=EW_CSC&amp;utm_medium=referral\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><ins>Click here</ins></a>.</li>\n</ul>\n<ul>\n <li>Buyers Agency: <a href=\"https://empowerwealth.com.au/services/buyers-agents/?utm_source=EW_CSC&amp;utm_medium=referral\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><ins>Click here</ins></a>.</li>\n</ul>\n<ul>\n <li>Financial Planning: <a href=\"https://empowerwealth.com.au/services/financial-planning/?utm_source=EW_CSC&amp;utm_medium=referral\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><ins>Click here</ins></a>.</li>\n</ul>","callToAction":"Empower Wealth - Any other questions?","introHtml":"<p>Interested to know more about our free initial appointment? Not sure what services we offer? Curious about how much it costs? Click here for more info.</p>","icon":10562,"iconUrl":"https://wealthpathlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10562","groups":[2],"key":""},{"id":"10047","name":"Empower Wealth - Appointment Related Questions","descriptionHtml":"<p>If you would like to <b>book</b> a free no-obligation appointment with us, <a href=\"https://empowerwealth.com.au/request-free-consultation/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><ins>you can do so here</ins></a>.</p>\n<p>If you're unsure about <b>where to go</b> for your appointment:</p>\n<p>Melbourne Office: 1st Floor, 582 Queensberry St, North Melbourne, VIC 3051</p>\n<p>Online Meetings: These are held online via Microsoft Teams – your advisor will email you an online meeting link 5 minutes prior to the meeting via email.</p>\n<p>If you'd like to <b>reschedule or cancel</b> your appointment with us, you can do so below – please use the SAME email you used to book your appointment so we can find you.</p>\n<p>For everything else, let us know below and one of our lovely support staff will be in touch with you shortly!</p>","callToAction":"Empower Wealth - Appointment Related Questions","introHtml":"<p>Want to book, reschedule or cancel your appointment with us? Not sure where to go for your appointment? Click here.</p>","icon":10562,"iconUrl":"https://wealthpathlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10562","groups":[2],"key":""},{"id":"10048","name":"Empower Wealth - Feedback","descriptionHtml":"<p>Do you have feedback about Empower Wealth, our services or your experience with us? Please let us know in detail below and we will be in touch with you right away.</p>","callToAction":"Empower Wealth - Feedback","introHtml":"<p>Have feedback for us? Please let us know here</p>","icon":10562,"iconUrl":"https://wealthpathlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10562","groups":[2],"key":""},{"id":"10037","name":"moorr – Do you need help?","descriptionHtml":"<p>Are you needing help with the moorr?</p>\n<p>Please get in touch with us about the issue you are experiencing, and we'll be in touch with you soon. (We love screenshots, so feel free to send them through too!)</p>\n<p>If you'd like to speed up the process, please check out these <b>tutorial videos</b>:</p>\n<ul>\n <li>How do I navigate the MoneySMARTS section? <a href=\"https://www.moorr.com.au/implementing-money-smarts-via-moorr/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><ins>Click here</ins></a>.</li>\n</ul>\n<ul>\n <li>Help! I need all your video tutorials please! <a href=\"https://bit.ly/2XQNIPL\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><ins>Click here</ins></a>.</li>\n</ul>\n<p>*<b>IMPORTANT</b>* Please only use Google Chrome to access your moorr account. For security reasons, our portal does NOT support Internet Explorer or Safari. If you don't already have Google Chrome installed on your computer, you can <a href=\"https://www.google.com/chrome/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><ins>download it for free here</ins></a>.</p>","callToAction":"moorr – Do you need help?","introHtml":"<p>Need help with moorr or the MoneySMARTS system? Reach out to us here — we're here to help!</p>","icon":10569,"iconUrl":"https://wealthpathlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10569","groups":[2],"key":""},{"id":"10026","name":"moorr – Report a Bug","descriptionHtml":"<p>Sorry to hear you've come across a bug! While we pride ourselves on ensuring our technology runs as smoothly as possible, sometimes the odd tech glitch does find its way in — something we know isn't a fun experience!</p>\n<p><b>If it's not too much to ask, may you please be as detailed as you can about this bug and include a screenshot if possible?</b> Once done, our team will be in touch with you as soon as possible with a solution. Hang tight - we're onto it!</p>\n<p><b>IMPORTANT</b> Please only use Google Chrome to access your moorr account. For security reasons, our platform does NOT support Internet Explorer or Safari. If you don't already have Google Chrome installed on your computer, you can <a href=\"https://www.google.com/chrome/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><ins>download it for free here</ins></a>.</p>","callToAction":"moorr – Report a Bug","introHtml":"<p>Having trouble with the platform? Report the incident here.</p>","icon":10580,"iconUrl":"https://wealthpathlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10580","groups":[2],"key":""},{"id":"10030","name":"moorr – Make a Suggestion","descriptionHtml":"<p>Have a game-changing idea for our portal you think might accelerate your journey to Financial Peace? Is something frustrating you that you think could be easily fixed or done better? Do you just want to let us know where we could improve to best serve YOU and our community?</p>\n<p>Please let us know here – we welcome any idea or suggestion. All feedback welcome!</p>","callToAction":"moorr – Make a Suggestion","introHtml":"<p>Have a great idea or a recommendation? Let us know! We are always excited to improve!</p>","icon":10570,"iconUrl":"https://wealthpathlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10570","groups":[2],"key":""},{"id":"10051","name":"The Property Couch – Educational Resources","descriptionHtml":"<p>Folks, we’re all about education here on The Property Couch – so we’ve shared some useful links here. And if you have a question relating to any of our educational resources, please get in touch below!</p>\n<ul>\n <li><span class=\"error\">[Free Book]</span> The Armchair Guide to Property Investing - <a href=\"https://www.thearmchairguide.com.au/?utm_source=EW_CSC&amp;utm_medium=referral\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><ins>here</ins></a></li>\n</ul>\n<ul>\n <li><span class=\"error\">[Free eBook]</span> Make Money Simple Again - <a href=\"http://www.makemoneysimpleagain.com.au/?utm_source=EW_CSC&amp;utm_medium=referral\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><ins>here</ins></a></li>\n</ul>\n<ul>\n <li>Our Premium Online Workshops \n <ul>\n <li>All our workshops - <a href=\"https://www.start.thepropertycouch.com.au/premium-resources?utm_source=EW_CSC&amp;utm_medium=referral\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><ins>here</ins></a></li>\n <li>Having trouble accessing the Workshops? Check out our common FAQs - <a href=\"https://www.start.thepropertycouch.com.au/support-page?utm_source=EW_CSC&amp;utm_medium=referral\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><ins>here</ins></a></li>\n </ul></li>\n</ul>\n<ul>\n <li>Free Stuff (All our reports, video series, calculators etc.) - <a href=\"https://thepropertycouch.com.au/research?utm_source=EW_CSC&amp;utm_medium=referral\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><ins>here</ins></a></li>\n</ul>","callToAction":"The Property Couch – Educational Resources","introHtml":"<p>Ask us anything about our Books, Audiobook, Workshops, Webinars, Videos, Reports, Calculators, Recommended Episodes or more!</p>","icon":10563,"iconUrl":"https://wealthpathlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10563","groups":[2],"key":""},{"id":"10052","name":"The Property Couch – Any other way we can help you?","descriptionHtml":"<p>Drop us a line here if there’s something else we can help you with or you'd like to let us know! \uD83D\uDE0A</p>\n<p>Don’t forget, <em>Knowledge is empowering, but only if you Act on it</em>...</p>","callToAction":"The Property Couch – Any other way we can help you?","introHtml":"<p>Reach out to us if you have any other questions/feedback/review or simply keen to contact our team!</p>","icon":10563,"iconUrl":"https://wealthpathlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10563","groups":[2],"key":""},{"id":"10050","name":"The Property Couch – New Topics, Q&A or Guest Requests","descriptionHtml":"<p>Hey folks! 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